The avarage cost for one single support agent 2025 is 39 000 SEK/month incl. taxes and fees. A medium sized company pays between 1500 and 3000 SEK/month of Luum.
You do the math.
What separates Luum from other generic chatbots is that it is trained solely on your company data to be the single source of knowledge that your customer support needs.
24/7 support, every day of the year.
What if Luum can’t answer a question? No worries. Just use the AI Analysis Tool to provide specific data to the questions left unanswered. Luum then emails the answer to the person who asked the question.
AI is all the fuzz right now and by utilizing Luum on your website you show your visitors, users, clients and investors that you are up to speed with the latest tech.
Real-time messaging with streamed AI answers and typing indicators. Seamless human handoff to Human Chat keeps full context intact.
Create reusable response templates and snippets with variables. Insert with one click to keep replies fast and consistent.
Turn any thread into a case with status, assignee, and SLA. AI summaries, tags, and escalation workflows reduce manual work.
Run separate assistants for brands, markets, or teams. Isolated data, permissions, and styling per profile.
Opt‑in push notifications for new messages, mentions, and escalations. Respects user preferences and do‑not‑disturb.
If your team is offline, visitors can submit via the email contact form. Cases are created automatically and confirmations are sent to the user.
If a visitor asks for a real person, or the AI doesn’t have an answer, they’re seamlessly routed to your support live chat with full conversation context.
Livechat conversation overview
Chat templates drawer
Bulk archive cases
Livechat detail view
Livechat list and detail layout
Alternate livechat detail
Customize it
Create your own AI assistant with Luum and integrate it into your website in just minutes. Our intuitive platform makes customization effortless, so you can start engaging visitors right away.
Name it and style it
We want your AI Agent to be as personal as possible and to represent your company in the best of ways.
I need help finding the best...
Give your AI Agent a name
Choose your primary color for certain design element like the send button
Choose between instant or streamed response
Feed it
With a combination of your unique documentation, an intelligent website crawler, and AI-powered analysis, LUUM becomes your company's personal expert.
It eats almost anything
To be the best knowledge base for your company, it has to learn from the best. Feed it with your choice of data.
Website crawl
PDF, Word, JSON, .txt
Product lists
Manual input
Crawl your website including sub pages
Upload files in almost any format
Write manual inputs and save them to the memory of your AI Agent
Let LUUM work!
Say goodbye to manual customer and user support. Set up LUUM, fine-tune and tailor it to your needs, and let it handle all inquiries for your company!
A fan of numbers and fine tuning?
We make it easy for you to get a quick or an in depth analysis of how your AI Agent is performing.
302
Chat opens
1245
Messages
288
Unique users
$15.37
Cost summary
Intuitive dashboard with granular data
Analyze the answers from your Ai Agent and fill in knowledge gaps on the fly
Edit uploaded files and data
Calculate estimated monthly cost
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